Privacy Policy

Effective Date: 11/04/2026

This Privacy Policy describes how Savoir Concierge (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit our website [www.savoirconcierge.com] or use our concierge services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our concierge services.

a) Information You Provide Directly

When you interact with us, you may provide:

Full name
Email address
Phone number
Billing and payment details
Service preferences and requests
Country of residence
Any additional information you choose to share (e.g., travel plans, lifestyle preferences, special requests)

b) Information Collected Automatically

When you use our website, we may automatically collect:

IP address
Device type and browser information
Pages viewed and time spent on the site
Referral source (how you arrived at our website)

c) Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze traffic and usage patterns

2. How We Use Your Information

We use collected information to:

Provide personalized concierge services
Respond to inquiries and fulfill requests
Process transactions and payments
Communicate updates, confirmations, and service-related messages
Improve our website, offerings, and customer experience
Maintain security and prevent fraudulent activity
Send promotional or marketing communications (only with consent)

3. Sharing Your Information

We respect your privacy and do not sell your personal data.

We may share your information with:

Trusted third-party service providers (e.g, payment processors, travel partners, vendors)
Professional advisors (e.g, legal or accounting services)
Regulatory or legal authorities when required by law
Business successors in the event of a merger, acquisition, or asset transfer

All third parties are required to handle your data securely and only for specified purposes.

4. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce agreements

6. Your Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Object to certain data uses

To exercise these rights, contact us at privacy@savoirconcierge.com

7. Cookies Policy

Cookies help us enhance your browsing experience. You may choose to disable cookies through your browser settings, but some parts of the website may not function properly.

8. Third-Party Services

Our website may include links or integrations with third-party services (e.g., booking platforms, payment gateways, or partner vendors). We are not responsible for the privacy practices of these third parties.

We use third-party service providers to operate our website and services, including website hosting and infrastructure providers such as Wix.com Ltd. These providers may process personal information on our behalf only as necessary to provide their services.

9. International Users

If you access our services from outside our operating country, please note your information may be transferred and processed in countries with different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Savoir Concierge
Email: privacy@savoirconcierge.com
Website: www.savoirconcierge.com